宗卡ཙོང་ཁ 支持中心
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客服与隐私请求邮箱：hang1915581435@gmail.com
反馈问题时，请说明应用版本、手机型号、Android / iOS 版本、问题现象和复现步骤。 如需提供截图，请先遮挡邮箱、聊天内容等个人信息。不要发送验证码、密码或访问令牌。
常见问题
如何启用宗卡键盘？
在 Android 系统的语言与输入设置中启用宗卡输入法，再在输入法选择器中选中它。 不同手机的菜单名称可能不同，也可以从 App 的引导页进入系统输入法设置。
基础打字需要登录或联网吗？
基础藏文键盘和 Wylie 转写在本地处理，无需创建账号。云词典、知识查询、翻译、 拍照识字及语音输入等联网功能需要网络连接，部分功能需要登录。
邮箱验证码收不到怎么办？
确认邮箱拼写，检查垃圾邮件文件夹，等待页面倒计时结束后重试。 若仍有问题，请通过支持邮箱联系开发团队，不要把验证码发给客服。
语音输入或拍照识字不能使用怎么办？
检查网络连接，以及系统设置中授予宗卡的麦克风或相机权限。 相关权限仅用于您主动使用对应功能；拒绝这些权限不影响基础键盘输入。
iOS 使用帮助
添加键盘和切换输入法
- 安装并打开宗卡主应用，完成引导。
- 打开 iOS“设置 → 通用 → 键盘 → 键盘 → 添加新键盘”，在第三方键盘中选择宗卡 / ཙོང་ཁ（Zongkha）。名称随系统和语言可能不同。
- 回到文字输入框，长按地球图标切换至宗卡。藏文键盘与 Wylie 转写可在本地使用，无需账号或完全访问。
什么时候需要“允许完全访问”？
键盘在线文字工具及与主应用共享设置、词库等数据需要完全访问。可在上述键盘列表中点选宗卡，按需开启“允许完全访问”；它不是基础打字的必选条件，也不替代对第三方处理内容的许可。可随时关闭。
关闭完全访问时，键盘使用扩展私有词库存储；开启时使用共享存储。切换权限后词条可能不同，现有词条不会自动合并，请勿直接清空词库。
键盘里的语音、拍照或管理按钮没有跳转？
这是当前 iOS 版本的预期行为：键盘显示提示，不会自动启动主应用。请从主屏幕手动打开宗卡，在主应用使用语音输入、拍照识字、词库管理及账号设置，再通过 App 切换器回到原应用。
语音需网络和主应用麦克风权限，单次录音最长约 20 秒。拍照需相机权限，选择图片可能需照片权限；裁剪确认后会上传本次图片进行识别。权限拒绝不影响基础打字。可在 iOS“设置 → App → 宗卡”（旧版系统直接选择宗卡）或“隐私与安全性”中调整。
某些输入框看不到宗卡键盘？
密码等安全输入框由 iOS 切回系统键盘；部分应用也会限制第三方键盘。请先在备忘录等普通文本框测试，不要向客服发送密码或私密输入内容。参见 Apple 第三方键盘说明。
云词典、统计和注销怎么管理？
打开主应用的“其他设置”：云词典需登录并启用云备份，可手动备份、恢复或删除云端副本；关闭备份不自动删除云端副本。“使用统计”可拒绝或撤回，只涉及主应用活跃、不含键入内容；离线撤回需联网后重新打开主应用完成。
在“其他设置”的账号区域使用“注销账号”，完成邮箱验证并确认；可选择同时清空本地个人词库。也可使用下方网页删除入口。退出登录、移除键盘、关闭完全访问或卸载 App 均不等于注销账号。iOS“卸载 App / Offload App”会保留应用数据；账号删除也不保证清除所有本地录音、图片或第三方服务记录。
隐私和数据管理
查看隐私政策，了解数据用途、第三方处理及保留规则。
删除账号及关联数据，请前往账号删除页面， 按页面步骤完成邮箱验证并确认删除。打开该页面不会直接删除账号。
若只希望删除部分数据而保留账号，请发送邮件至上述支持邮箱，说明需要删除的数据类型。 请勿发送密码、验证码或令牌；如需核验身份，我们会说明后续核验方式。 删除范围、保留的数据及本地文件处理说明以隐私政策和账号删除页面为准。
Support for 宗卡ཙོང་ཁ
Operator: Very Sports (Beijing) Network Technology Co., Ltd. Android package: com.zongka.keyboard; iOS app: com.zongka.keyboard; keyboard extension: com.zongka.keyboard.keyboard. Contact support or send privacy requests to hang1915581435@gmail.com.
For troubleshooting, include the app version, device model, Android / iOS version, and steps to reproduce the issue. Redact personal information from screenshots. Never send passwords, verification codes, or access tokens.
- Enable the keyboard in Android language/input settings, then select it as your input method.
- Basic Tibetan typing and Wylie transliteration work locally without an account. Online features require internet access; some also require login.
- For missing email codes, check the address and spam folder, then retry after the countdown.
- For voice or camera features, check connectivity and the relevant Android permissions. Denying these permissions does not prevent basic typing.
iOS setup and troubleshooting
- Open the companion app and complete its guide. In iOS Settings → General → Keyboard → Keyboards → Add New Keyboard, select 宗卡 / ཙོང་ཁ (Zongkha).
- Long-press the globe in a text field to switch keyboards. Basic Tibetan typing and Wylie transliteration do not require an account or Allow Full Access.
- Enable Allow Full Access in that keyboard's settings only when needed for online keyboard tools or shared settings and dictionaries. It is optional for basic input and does not replace permission to send content to third parties.
Without Full Access, dictionaries use extension-private storage; with it, shared storage is used. Entries are not automatically merged when you change permission. Do not clear a dictionary merely because entries appear different.
Keyboard buttons for voice, OCR, dictionary management or account settings show a prompt rather than launch the companion app. Open Zongkha manually from your Home Screen and return using the app switcher. Voice needs microphone permission and internet, with recordings limited to approximately 20 seconds. OCR needs camera or selected-photo access; confirming a crop uploads the selected image for recognition. Manage permissions in iOS Settings → Apps → Zongkha (or the app's settings on older iOS versions).
iOS uses its system keyboard in secure password fields, and some apps restrict third-party keyboards. Test in a normal text field such as Notes first. See Apple's custom keyboard documentation.
In the companion app's Other Settings, cloud backup needs login and separate permission. Back up, restore or delete the cloud copy there; disabling backup does not remove an existing cloud copy. Usage Statistics covers companion-app activity only, not typed content, and can be declined or withdrawn. Reopen the companion app online to retry an offline withdrawal.
Use Delete account in Other Settings, verify your email and confirm deletion; clearing the local personal dictionary is optional. Signing out, removing the keyboard, revoking Full Access or uninstalling does not delete the server account. Offload App retains app data; account deletion does not guarantee removal of every local audio/image file or external-provider record.
Read our Privacy Policy. To delete your account and associated data, use the account deletion page and complete email verification. Visiting that page does not delete anything.
To request deletion of specific data without deleting your account, email support and describe the data concerned. Retention exceptions and local file handling are explained in the privacy policy and account deletion page.